Thank you for using our websites and services. Personal integrity is important to us and we take your privacy seriously.

This is where we explain how we process your personal data. We encourage you to read this Privacy Policy and to use it to help you make informed decisions.

Please read this Privacy Policy carefully – by continuing to use our websites and services, you confirm that you have read and understood this Privacy Policy in its entirety. By reading this Privacy Policy, we hope you feel confident that we work hard to live up to your expectations.

Please contact us if you have any questions regarding this Privacy Policy or in general questions regarding your personal data.

About us:

‘We’ here refers to Sling Spot Ltd and the related trading names listed below. Robert Knowles is the Data Protection Officer and we are registered with the ICO. You can contact us at the address above, or by emailing us here.

Our trading names covered by this policy:

Sling Spot Ltd – Providing hire, sales, library and training services under the

Sling Spot Shop – the retail arm of Sling Spot Ltd both in person and via the Sling Spot Website.

Sheffield Sling Surgery – the services offered by Sling Spot Ltd which include workshops, consultations and all the satellite library meets whether run by volunteers or consultants.

The Snug – the community space that may be used by or in conjunction with third parties

Registered Company Address

26 Westwood Road

Sheffield

S11 7EY

Retail and Snug Address

71-73 Leadmill Road

Sheffield

S1 4SE

 

What personal information do we collect?

Sling Spot Ltd collects personally identifiable data when you purchase a carrier, hire a carrier, arrange a consultation or workshop, attend a drop in session or contact us via the website, email or the Facebook page or Instagram or Twitter pages.

These often include but are not limited to:

Name.

Address.

Email Address.

Phone Number.

Age of Children.

Carrier hired/bought​.

Information about transactions, credit and debts.

Consultations, workshops and library sessions attended.

We do not store any sensitive personal data about you that is irrelevant to the services we provide.

 

Why do we collect and use your information?

1) Legal and Contractual Obligations:

We collect data as is required for completing a transaction, hire or providing a consultation or carrying related advice, and we are required by our insurers (Bollington) to keep Client Records and by HMRC to keep transaction details for accounting purposes, for a period of 6 years. After this the data will be securely destroyed.

2) Consent Based Information.

When you book an appointment with us, we collect your data to be able to send you reminders of your upcoming slot and where to come, as well as follow-up information pertaining to your time with us.

When you hire a carrier, we collect your information to be able to send you follow up information by email about the carrier you have hired and how to use it. We also send emails to remind you when it is due back and inviting you to arrange to return or renew. If you do not respond to your emails, we will contact you by telephone or by letter, only to arrange the return of the carrier.

We do not currently send marketing emails, if this changes in the future. This will be an opt-in and we will collect and use your information to send you updates, offers, products and services provided by us. You will opt out of this at anytime by selecting unsubscribe in the emails from us.

Information Sharing and Disclosure:

We use some third party Service Providers in order to provide our services. The services we use, along with their privacy polices and why we use them are listed below:

MyTurnMyTurn Privacy Policy

MyTurn is the software we use for tracking carrier hires, sending out instructions, sending out hire reminders and reserving carriers.

Google AnalyticsGoogle Analytics Privacy Policy

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the website. This data is shared with other Google services. Google may use the collected data to personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

We use the Gmail service for emails regarding your hire.

YouTubeYouTube Privacy Policy

We use YouTube for educational and reminder videos.

BookingHound: Booking Hound Privacy Policy

BookingHound is our booking system.

iZettleiZettle Privacy Policy

iZettle is the payment provider online when you pay by card.

Paypal: PayPal Privacy Policy

Paypal is another payment provider that we use.

Wordpress.comWordPress Privacy Policy

Wordpress.com is our website provider.

UK2.net UK2.net Privacy Policy

UK2.net is our server.

FacebookFacebook Privacy Policy

We use Facebook pages and a closed group for communications. We will always ask your permission before sharing any photos of you or your family.

InstagramInstagram Privacy Policy

We use Instagram to raise awareness of the services we offer and promote babywearing.​ We will always ask your permission before sharing any photos of you or your family.

 

Transferring Data outside the European Economic Area:

The companies that we used which are based in the United States of America all have Privacy Shield Certification.

Your rights: 

Sling Spot Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you

  • To rectify any Personal Data held about you that is inaccurate

  • To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)

Please note that we will ask you to confirm your identity before responding to such requests.

If you have a concern about our use of your information you also have a right to complain to your local data authority.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies websitewhich offers guidance for all modern browsers.

Complaints

Sling Spot Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes To This Privacy Policy

You are advised to review this privacy policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

More information about General Data Protection Regulation (GDPR) compliance can be found on the Information Commissioners Office website. https://ico.org.uk/for-the-public/